Frequently asked questions

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Tickets
How can I buy a single ticket online?

– Select the from / to stations and date in the journey planner and click on „Go“;

– Select the departure;

– Select the ticket category (standard, discounted standard or First Class) and the number of tickets;

– If travelling in First Class click on “Select seat”;

– Click on „Buy“;

– A new page will open where you choose how you would like to receive the ticket. You can have it sent either to your Elron farecard (hüperlink) or to an email address.  Confirm your selection by clicking on “Add to cart”;

– Select your payment method (bank, credit card or Elron farecard), review the terms and conditions of use and continue to payment. You need an Elron account  if you wish to pay with your farecard credit. Click on “Return to vendor” when your transaction has been approved;

The ticket will be delivered as requested - to your e-mail address or your farecard. If you wish you can get a confirmation e-mail of the ticket that was loaded to your farecard.

How far ahead can I buy single tickets?

You can buy single tickets up to 7 days in advance.

How can I buy a season ticket online?

You need an Elron farecard where the ticket will be loaded.

  • Click on „Season Ticket“ under the journey planner;
  • Select the ticket duration (1 day, 30 days, 90 days or your own custom range)
  • Select the zone(s) or the stations
  • Select the start date and the ticket type (season ticket or discounted season ticket)
  • Check the ticket information and enter the number of the Elron farecard where you wish the ticket to be loaded;
  • Select your payment method (bank, credit card or Elron farecard), review the terms and conditions of use and continue to payment. You need an Elron account if you wish to pay with your farecard credit. Click on “Return to merchant” when your transaction has been approved;
  • Enter your email address if you wish to sign up for season ticket reminders; 
  • The ticket that you bought will be loaded to your farecard. You can see your active tickets and transaction history when you log in with your Elron farecard here. 

How do I buy tickets from a ticket machine on the train with the Elron Farecard?

  • Tap the farecard on the reader.
  • Choose the end station, or the zone of your end station when travelling in the zoned area near Tallinn. 
  • Choose your ticket.  If you want to use the discount for registered residents with the Public Transportation Smartcard (Ühiskaart), press „Select“ next to “Ühiskaart discounted ticket” and tap your Smartcard. If you want to buy a regular ticket without the Public Transportation Smartcard, choose „Single ticket“ or „Discounted single ticket“.
  • The ticket machine will display the price.
  • Tap the farecard on the reader to confirm the transaction.
  • You can only buy single tickets in standard class.

Does a ticket guarantee a seat?

A first class ticket comes with a numbered and guaranteed seat.  Seats in standard class are not numbered and a standard class ticket does not guarantee a seat.

How can I save money on tickets?

You get the best deals online, with 15% off single tickets and 10% off season tickets, compared to buying them from on-board staff or from ticket offices. Single tickets bought with the Elron Farecard from the ticket machine on train get a 10% discount.

Read more about other concessions here.

How much does a first class ticket cost for preschoolers?

One preschool child can travel free with a paying adult but without a reserved seat. If you want to guarantee your child a seat or you are travelling with more than one child you will need to buy them a full fare first class ticket.

Can I pay by card on the train?

On-board staff accept payments with VISA / VISA Electron, MasterCard / Maestro and American Express.

Can I pay in cash on the train?

On-board staff accepts cash payments.  

On the train
How do I validate my ticket?

Please validate your ticket in the ticket machine on the train as you board. The ticket machines are at every door of the train. If the ticket machine is out of order you can have it validated by on-board staff.

Why do I have to present my Farecard to on-board staff after validation in the ticket machine?

On-board staff have the right to check every passenger`s ticket even if the ticket has already been validated in the ticket machine.

When do I have to carry an ID on the train?

You must carry an ID confirming your eligibility for these discounts:

  • the local government discount with a personalised Public Transportation Smartcard (Ühiskaart);
  • the discount for people aged up to and including 19;
  • the discount for people with partial or no work ability;
  • the discount for people aged 65 years and older.
Is there Wi-Fi on the train?

Free Wi-Fi is available on all our trains. First class has a separate, faster Wi-Fi.

Can I buy food and drink on the train?

We are not offering any food or drink on-board but you’re welcome to bring snacks and beverages (except alcohol) with you.

Why is it sometimes a bit chilly on the train?

All carriages are fitted with air conditioning controlled automatically through an internal device, which is set to keep the temperature between 18-25 degrees Celsius depending on the outside temperature. At certain intervals the system blows cool air into the carriage through its AC vents. The train driver can regulate the temperature by up to two degrees Celsius. Please contact our on-board staff if the temperature feels uncomfortable.  

Special needs travel
Are your trains wheelchair accessible?

All our trains are wheelchair accessible. Please board section C which has both regular seats and special spaces with safety belts for wheelchairs. The lavatory in section C is wheelchair accessible.

It’s best to plan ahead if you want to travel with a wheelchair, so please write to us at abi@elron.ee at least 3 working days before your journey and tell us your travel plans.

Replacement buses used during engineering works and travel disruptions are accessible to customers who are able to board the bus on their own. Wheelchairs have to be folded down to fit into luggage compartments. If you need to stay in your own wheelchair throughout your journey, please write to us at abi@elron.ee at least 3 working days before your journey and tell us your travel plans. We will arrange a wheelchair accessible vehicle. If a replacement bus is used for an unexpected travel disruption and it is not possible for you to board, our on-board staff will make sure that you can continue your onward journey. We will reimburse the costs of all alternative transport arrangements. Please keep the receipts. 

Are replacement buses wheelchair accessible?

Replacement buses used during engineering works and travel disruptions are accessible to customers who are able to board the bus on their own. Wheelchairs have to be folded down to fit into luggage compartments. If you need to stay in your own wheelchair throughout your journey, please write to us at abi@elron.ee at least 3 working days before your journey and tell us your travel plans. We will arrange a wheelchair accessible vehicle. If a replacement bus is used for an unexpected travel disruption and it is not possible for you to board, our on-board staff will make sure that you can continue your onward journey. We will reimburse the costs of all alternative transport arrangements. Please keep the receipts. 

Elron Farecard
How can I load money on my Elron Farecard?

You can load money to your Farecard online, or on the train with the help of on-board staff. The smallest amount that you can load to the Farecard is €1 online and €15 on the train, and in the latter case you can increase it in steps of 5€ (€15, €20, €25 and so on).

You can use the money on your Farecard to buy tickets online or on the train with a 10% discount. You need an Elron account to buy tickets online with the Farecard credit.

In order to load money to your Farecard online

  • Click on “Load money” under the journey planner;
  • Select 5 €, 10 €, 20 € or your own amount and click on “Confirm amount”;
  • Enter your Elron Farecard number and click on “Add to cart”;
  • Select your bank, review the terms and conditions, make your payment and click on “Return to Merchant”.
  • If you wish you can print the top-up confirmation or send it to an e-mail address.
Coronavirus
What are we doing to make your journey safer?

Trains are being checked and cleaned regularly throughout the day. Among other things, we have stepped up cleaning regimes of frequently touched surfaces.

Why are there no hand sanitiser units on trains?

All our trains have toilets with soap and water for customers to wash their hands. If you find soap is not provided, please let a member of staff know immediately.

Are face coverings mandatory on our trains?

In line with Government advice face coverings are not mandatory on trains.

Why are on-board staff not wearing masks?

In line with Government advice face coverings are not mandatory on trains, so we have given our staff a free choice of whether or not to wear them. If the Government or the National Health Board mandates the use of face coverings on public transport we will require our staff to wear them. Our on-board staff are using hand sanitiser frequently to help prevent the spread of coronavirus, and following other guidance of the National Health Board.

Advice while travelling during virusperiod

If travelling by train, bring a face covering to wear if you wish and please follow the recommended guidance before you set off:

  • Plan ahead and consider travelling at quieter times
  • Carry hand sanitiser and wash your hands before and after travelling
  • Stay safe by following social distancing guidance at stations, platforms and trains wherever possible.
  • Do not travel if either you and or anyone in your household are showing symptoms of Covid-19.

Save time and money – buy a ticket online

A ticket bought online gives a 15% discount compared to a ticket bought from the customer service representative on the train.

Buy a ticket