Return a ticket

Tickets purchased in advance can be returned under the following conditions:

a. A ticket purchased before the scheduled departure can be returned either by using the return form on our website or via e-mail if there are at least 60 minutes left until the departure.

b. The refund for a ticket without a service fee is only possible to your Elron Farecard, provided you have filled out the return form on Elron’s website. Otherwise you will be charged a service fee of EUR 1.

c. If you want your ticket to be refunded to your bank account, a service fee of EUR 1 will be deducted from the returned amount. If the ticket cost less than EUR 1, no refund is made.

d. When returning a ticket directly to Elron’s e-mail, a service fee of EUR 1 is deducted from the refund (when refunding to the Farecard or bank account). If the ticket cost less than EUR 1, no refund is made.

e. In order to exchange a ticket it must be returned as provided by this procedure and new ticket must be bought.

f. If you want to return a season ticket, you have to send your request to the e-mail address info(at)elron.ee at least 60 minutes before the ticket becomes valid. The refund for a season ticket will be transferred to your Elron Farecard without charge. If you want the ticket to be refunded to your bank account, a service fee of EUR 1 will be deducted from the returned amount. The ticket will be cancelled from the day following the receipt of your request for refund and the price of the ticket for days used will be deducted from the cost of the season ticket. If the amount subject to refund is less than EUR 1, no refund is made.

N.B. You will get no compensation for your ticket if you contact the booking office at a later time than indicated above.

 

How fast will I receive a refund?

The cost of a ticket will be refunded to your bank account within five working days from the day we received your request, the relevant proof and necessary additional information (e.g. bank account number and name of holder).

As of 14.05.2018, the cost of refunding a ticket to a bank outside of the European Union is covered by the applicant. The carrier transfers to the receiving bank account the sum from which the transfer fee according to the transferring bank’s price list is deducted. If the transfer fee exceeds the cost of the refunded ticket(s) then the refund will not be made to a bank account outside of the European Union. The service fee set by the receiving bank is covered by the refund applicant according to the price list set by the receiving bank.

 

The cost of a ticket will be refunded to your bank account within five working days from the day we received your request, the relevant proof and necessary additional information (e.g. bank account number and name of holder).

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