Ticket refund

Single tickets

You can claim a refund of single tickets purchased in advance but not yet used either via the ’Apply for a refund’ link above.

If you apply for a refund online you need to fill the text fields.

Season tickets

• To return a season ticket, a request for a refund must be submitted to: e-mail address: [email protected]
• The ticket fee will only be refunded if there are at least 60 minutes left until the ticket is valid.
• Only unused tickets can be returned. Once the ticket has been used, the season ticket will no longer be refunded
• The letter must also include the Elron travel card number where the season ticket is stored.

No admin fees are charged if you apply for the refund online and ask for the refund to be paid to your Elron Farecard. 

An admin fee of 1€ will apply and will be deducted from all refunds that are claimed by email. An admin fee of 1€ will apply and will be deducted from all refunds that are paid to a bank account in the European Union. 

The costs of refunding a ticket to a bank outside the European Union are covered by the applicant. Elron transfers to the recipient account the refund sum from which the transferring bank withholds its applicable fee. If the transfer fee exceeds the cost of the refunded ticket(s) no refund will be transferred to a bank account outside the EU. The applicant covers the applicable service fee(s) of the receiving bank.

The refund to your Farecard will be transferred immediately. The refund to your bank account will be transferred within five working days from the day we receive your application and all the required information.