Organisation

Mission & Vision
Mission & Vision

We create time for you – we take you where you need to go fast, safely and comfortably.

We are passengers’ first choice.

Values
Values

We place an emphasis on safety, speed, customer focus, environmental friendliness and reliability.

Operation and management

We operate on the basis of our Articles of Association in the field of organising railway transportation, including passenger transportation and the provision of other accompanying services as well as repairs of railway rolling stock.

We have valid licences for all of those activities. The Technical Regulatory Authority has issued an activity licence for the provision of passenger transportation services and a safety certificate, and the right to repair railway rolling stock is granted to the company by the activity licence for repairing railway rolling stock issued by the Ministry of Economic Affairs and Communications. For the provision of passenger transportation services we have established General Rules for Passenger Transportation.

The Council of our company comprises Andres Allikmäe (Council Chairman), Hindrek Allvee, Kalle Viks and Andres Uusoja. The Council Chairman is paid EUR 1000 and members of the Council EUR 500 a month.

The Chairman of our Board is Lauri Betlem and member of the Board is Riho Seppar.

Internal audit and audit committee

Our company incorporates a multilevel audit system. In addition to the audit and approval of the annual report as provided by law our company also has an internal audit system in place. We have set up an Audit Committee based on the Auditors Activities Act, which operates under the Audit Committee Rules of Procedure approved by the Council. By Council decision of 03.10.2019 the following persons were appointed as members of the Audit Committee: Kalle Viks (Chairman), Marko Roots and Piret Kustasson. The Chairman of the Audit Committee is paid EUR 187.50 and members of the Committee EUR 250 for the month of the meeting.

On the proposal of the Audit Committee, the Council approves an internal audit plan for each calendar year; internal audit results and improvement proposals are reported to the Audit Committee. If so proposed by the Audit Committee, additional internal audits are included in the internal audit plan during a calendar year.

Policies of the company

Our duty, as the only company in Estonia that provides national railway passenger transportation services, is to provide a fast, convenient, environmentally-friendly and safe transportation service all over Estonia. We regard customer focus, continuous improvement and development of services, environmentally-friendly activities, and continuous care for the working conditions and health of our staff as our core values. For the best possible accomplishment of our tasks, mission and core values, we observe our own policies, which consist of quality policy, safety policy, environmental policy and occupational health and safety policy.

All of the employees proceed from our policies on the territory, in the buildings, and in the rooms and trains hired by the company.

 

Safety policy

We are a company that offers safe passenger transport and an employer that takes care of the health and working conditions of our employees.
Our goal is to ensure safety both in the company and when providing train travel services.
We assess railway and occupational safety risks in our activities and plan measures to reduce them.
We find out the causes of accidents and try to prevent their recurrence.
To ensure the safety of our employees, we ensure the necessary work organization, work environment and employee competence.

Quality policy

Providing quality service is one of our top priorities.

Our team works every day to provide only a pleasant train experience. To ensure the reliability of the trains, we perform regular maintenance on the entire technical fleet and react quickly in the event of unexpected unscheduled repairs.
All trains are checked daily - we make sure they are in order before the train leaves.
We monitor our adherence to the schedule and add additional departures as far as possible in accordance with the wishes and needs of our customers.
We conduct customer satisfaction surveys annually so that we can develop our service according to customer expectations.
In customer service, we want to offer the best possible customer experience by constantly monitoring the work of onboard staff and the feedback received from customers.

 

Environmental policy

We are an environmentally friendly partner and service provider.
We treat the environment and resources sparingly - we avoid polluting the environment in all our activities.
When choosing the products and services to be purchased, we prefer companies that have a functioning environmental management system.
We sort and handle the generated waste according to the requirements.
Half of our train fleet is environmentally friendly electric trains. All our electric trains run on green electricity.

Contact and press

Üldinfo: [email protected]

+372 673 7400

Vabaduse pst 176,

Tallinn 10917, Eesti

 

Press

Katrin Kulderknup

[email protected]

+372 673 7416

+372 566 755 75

 

 

 

 

Timeline 1924–2020

1924

20 September

The first electric train in the Baltic states (and also the first motor coach in Estonia), consisting of four
cars, leaves the Baltic Station at 11:15 a.m., making its first journey. The people who participated in
that journey were members of the Government of the Republic of Estonia and the Head of State
Friedrich Akel.

Valter Lemberg, ca 1924, Siemens Corporate Archives, Munich/München

1934

The electric railway celebrated its 10th anniversary and by that time electric trains had run
2.7 million kilometres and served about 42 million passengers.

A.Birk, 1936, Tallinn, perekond Loogi kogu

1947

A decision was made to electrify Pääsküla-Keila section.

1947

1958

The electrification of Keila-Klooga line started.

1958

1962

A new electric train depot was completed in Pääsküla.

Pääskülla ehitati uus elektrirongide depoo.

1967

From 1967 to 1968/69 unusual electric trains were running in the direction of Haapsalu and Tapa, i.e.
upgraded contact-accumulator trains, which on the railway were simply known as accumulators;
accumulator trains were running by means of accumulators without overhead contact system.

1967

1974

January 30

The regular electric train traffic started on Tallinn-Kehra line (+39 km), now there were a total of
101 km of electric railways in Estonia.

1974

1976

Sr3 series electric trains ran on electric railway lines from 1958 to 1980. Sr3 series electric trains
between Rahumäe and Järve in July 1976.

1976

1978

The grand opening of Kehra-Aegviidu electrified line (+17 km), the first ride on the electric train ER2-
1032 was operated by Heino Rahula and Aavo Prosovits.

1978

1981

September 4

The grand opening of Vasalemma-Riisipere electric railway (+14 km), the electric railway achieved its
final length in 20th century Estonia – 132 km (131.8 km).

1981

1998

December 23

Elektriraudtee AS was founded.

Elektriraudtee

2000

November 15

The shares of Elektriraudtee AS were separated from the assets of Eesti Raudtee AS and transferred
to the Republic of Estonia, the rolling stock fleet of the state-owned company included 72 cars and
one pusher-electric locomotive.

2000

2012

November 17

The first new Stadler FLIRT train arrived in Estonia.

2012

2013

July 1

Elektriraudtee AS started operating new Stadler FLIRT electric trains.

2013

2014

January 1

Elektriraudtee AS, now operating under the name of Elron (AS Eesti Liinirongid), took over the
organisation of the entire national passenger train traffic.

2014