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If you wish to get a refund for a pre-purchased ticket or claim compensation for additional expenses, you should send the claim to [email protected].
The following details and documents are required to support a claim:
1. Details of the journey: the date, journey number, the stations between which you planned to travel and the actual stations between which you used the train;
2. The ticket (PDF, scan or digital photograph) or its number or the number of the Elron Farecard where the ticket had been loaded.
3. Scans or digital photographs proving expenses incurred for alternative means of travel for which you claim compensation (eg bus tickets or taxi receipts).
4. How you would like to receive the compensation (Elron Farecard or a bank account).
5. The IBAN number of the account and its holder’s full name, if you wish the money to be transferred to a bank account.
Farecard transactions
Load money to the farecard or check the tickets of your travel or bank card.
PESA 730 ML
The Valga–Riga and Riga–Vilnius routes are served by the PESA 730 ML train.
The train features:
- First and Second Class (First and Second Class tickets are sold for the Riga–Vilnius route, but no specific seats are assigned for the Valga–Riga route)
- Free WiFi (Starlink), computer desks with power outlets
- Onboard catering (see the menu)
- Spaces for wheelchairs and bicycles, with the option to park a stroller
- Restroom (including a baby changing table), accessible for passengers with reduced mobility
- Automatic climate control system
The Valga–Riga route is operated by the Latvian train operator Vivi, and the Riga–Vilnius route is operated by the Lithuanian train operator LTG Link.
– Tap the farecard on the reader.
– Choose the end station, or the zone of your end station when travelling in the zoned area near Tallinn. Choose a zone OR choose a stop
– Choose your ticket. If you want to use the discount for registered residents with the Public Transportation Smartcard (Ühiskaart), press „Select“ next to “Ühiskaart discounted ticket” and tap your Smartcard. If you want to buy a regular ticket without the Public Transportation Smartcard, choose „Single ticket“ or „Discounted single ticket“.
– The ticket machine will display the price.
– Tap the farecard on the reader to confirm the transaction.
You need an Elron farecard where the ticket will be loaded.
- Click on „Season Ticket“ under the journey planner;
- Select the ticket duration (1 day, 30 days, 90 days or your own custom range)
- Select the zone(s) or the stations
- Select the start date and the ticket type (season ticket or discounted season ticket)
- Check the ticket information and enter the number of the Elron farecard where you wish the ticket to be loaded;
- Select your payment method (bank, credit card or Elron farecard), review the terms and conditions of use and continue to payment. You need an Elron account if you wish to pay with your farecard credit. Click on “Return to merchant” when your transaction has been approved;
- Enter your email address if you wish to sign up for season ticket reminders;
- The ticket that you bought will be loaded to your farecard. You can see your active tickets and transaction history when you log in with your Elron farecard here.
PESA 730 ML
The Valga–Riga and Riga–Vilnius routes are served by the PESA 730 ML train.
The train features:
- First and Second Class (First and Second Class tickets are sold for the Riga–Vilnius route, but no specific seats are assigned for the Valga–Riga route)
- Free WiFi (Starlink), computer desks with power outlets
- Onboard catering (see the menu)
- Spaces for wheelchairs and bicycles, with the option to park a stroller
- Restroom (including a baby changing table), accessible for passengers with reduced mobility
- Automatic climate control system
The Valga–Riga route is operated by the Latvian train operator Vivi, and the Riga–Vilnius route is operated by the Lithuanian train operator LTG Link.
ATTENTION!
From 12 January, ONLY international tickets are sold for the Tallinn–Tartu–Riga line.
Domestic journeys within Latvia between Valmiera and Riga are currently not served.
Elron will begin serving domestic passengers in Latvia on the Tallinn–Tartu–Riga line in the near future.
– Select the from / to stations and date in the journey planner and click on „Go“;
– Select the departure;
– Select the ticket category (standard, discounted standard or First Class) and the number of tickets;
– If travelling in First Class click on “Select seat”;
– Click on „Buy“;
– A new page will open where you choose how you would like to receive the ticket. You can have it sent either to your Elron farecard (hüperlink) or to an email address. Confirm your selection by clicking on “Add to cart”;
– Select your payment method (bank, credit card or Elron farecard), review the terms and conditions of use and continue to payment. You need an Elron account if you wish to pay with your farecard credit. Click on “Return to vendor” when your transaction has been approved;
– The ticket will be delivered as requested - to your e-mail address or your farecard. If you wish you can get a confirmation e-mail of the ticket that was loaded to your farecard.
You need an Elron farecard where the ticket will be loaded.
- Click on „Season Ticket“ under the journey planner;
- Select the ticket duration (1 day, 30 days, 90 days or your own custom range)
- Select the zone(s) or the stations
- Select the start date and the ticket type (season ticket or discounted season ticket)
- Check the ticket information and enter the number of the Elron farecard where you wish the ticket to be loaded;
- Select your payment method (bank, credit card or Elron farecard), review the terms and conditions of use and continue to payment. You need an Elron account if you wish to pay with your farecard credit. Click on “Return to merchant” when your transaction has been approved;
- Enter your email address if you wish to sign up for season ticket reminders;
- The ticket that you bought will be loaded to your farecard. You can see your active tickets and transaction history when you log in with your Elron farecard here.
You need an Elron farecard where the ticket will be loaded.
- Click on „Season Ticket“ under the journey planner;
- Select the ticket duration (1 day, 30 days, 90 days or your own custom range)
- Select the zone(s) or the stations
- Select the start date and the ticket type (season ticket or discounted season ticket)
- Check the ticket information and enter the number of the Elron farecard where you wish the ticket to be loaded;
- Select your payment method (bank, credit card or Elron farecard), review the terms and conditions of use and continue to payment. You need an Elron account if you wish to pay with your farecard credit. Click on “Return to merchant” when your transaction has been approved;
- Enter your email address if you wish to sign up for season ticket reminders;
- The ticket that you bought will be loaded to your farecard. You can see your active tickets and transaction history when you log in with your Elron farecard here.