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Elron Farecard
You can load money to your Farecard online, or on the train with the help of on-board staff. The smallest amount that you can load to the Farecard is €1 online and €15 on the train, and in the latter case you can increase it in steps of 5€ (€15, €20, €25 and so on).
You can use the money on your Farecard to buy tickets online or on the train with a 10% discount. You need an Elron account to buy tickets online with the Farecard credit.
In order to load money to your Farecard online
- Click on “Load money” under the journey planner;
- Select 5 €, 10 €, 20 € or your own amount and click on “Confirm amount”;
- Enter your Elron Farecard number and click on “Add to cart”;
- Select your bank, review the terms and conditions, make your payment and click on “Return to Merchant”.
- If you wish you can print the top-up confirmation or send it to an e-mail address.
Single tickets
You can claim a refund of single tickets purchased in advance but not yet used either via the ’Apply for a refund’ link above.
If you apply for a refund online you need to fill the text fields.
Season tickets
Claims for a refund of a season ticket or an unused portion of the ticket should be emailed to klienditugi@elron.ee. Please enclose the Farecard number. Elron shall cancel the season ticket or its unused portion from the day following receipt of the claim, and return the balance.
No admin fees are charged if you apply for the refund online and ask for the refund to be paid to your Elron Farecard.
An admin fee of 1€ will apply and will be deducted from all refunds that are claimed by email. An admin fee of 1€ will apply and will be deducted from all refunds that are paid to a bank account in the European Union.
The costs of refunding a ticket to a bank outside the European Union are covered by the applicant. Elron transfers to the recipient account the refund sum from which the transferring bank withholds its applicable fee. If the transfer fee exceeds the cost of the refunded ticket(s) no refund will be transferred to a bank account outside the EU. The applicant covers the applicable service fee(s) of the receiving bank.
The refund to your Farecard will be transferred immediately. The refund to your bank account will be transferred within five working days from the day we receive your application and all the required information.
You need an Elron farecard where the ticket will be loaded.
- Click on „Season Ticket“ under the journey planner;
- Select the ticket duration (1 day, 30 days, 90 days or your own custom range)
- Select the zone(s) or the stations
- Select the start date and the ticket type (season ticket or discounted season ticket)
- Check the ticket information and enter the number of the Elron farecard where you wish the ticket to be loaded;
- Select your payment method (bank, credit card or Elron farecard), review the terms and conditions of use and continue to payment. You need an Elron account if you wish to pay with your farecard credit. Click on “Return to merchant” when your transaction has been approved;
- Enter your email address if you wish to sign up for season ticket reminders;
- The ticket that you bought will be loaded to your farecard. You can see your active tickets and transaction history when you log in with your Elron farecard here.
ATTENTION!
Due to railway maintenance between Tallinn and Tartu from June 9 to 15, Vilnius–Riga–Tallinn/Narva trains will start and end in Tartu station in Estonia.
Replacement buses to Jõgeva, Tapa, and Tallinn/Narva will be available, but international tickets are not valid on these buses. Tickets for trains on the Narva–Riga–Vilnius route will also not be sold for these dates.
We apologise for any inconvenience!
See also
Planning a trip with your family?
With the Elron family ticket, you can book a family area on the train for up to 5 people.
You can buy single tickets up to 7 days in advance.
How to claim a refund or compensation
If you wish to get a refund for a pre-purchased ticket or claim compensation for additional expenses, you should send the claim to [email protected].
The following details and documents are required to support a claim:
1. Details of the journey: the date, journey number, the stations between which you planned to travel and the actual stations between which you used the train;
2. The ticket (PDF, scan or digital photograph) or its number or the number of the Elron Farecard where the ticket had been loaded.
3. Scans or digital photographs proving expenses incurred for alternative means of travel for which you claim compensation (eg bus tickets or taxi receipts).
4. How you would like to receive the compensation (Elron Farecard or a bank account).
5. The IBAN number of the account and its holder’s full name, if you wish the money to be transferred to a bank account.
How fast will I receive a refund or compensation?
The refund to your Farecard will be transferred immediately. The refund to your bank account will be transferred within five working days from the day we receive your application and all the required information.
Elron shall decide the payment of compensation within 3 working days of receipt of your application and the required documents and details. The compensation to your bank account will be transferred within five working days of your claim being agreed by Elron.
ATTENTION!
From 12 January, ONLY international tickets are sold for the Tallinn–Tartu–Riga line.
Domestic journeys within Latvia between Valmiera and Riga are currently not served.
Elron will begin serving domestic passengers in Latvia on the Tallinn–Tartu–Riga line in the near future.
Yes, it can. The farecard is not personalised and it can have a number of tickets on it. It is important, however, that the farecard to which a ticket has been loaded is carried by the passenger who is travelling with the ticket because the ticket is only valid together with the farecard.
PESA 730 ML
On the Valga – Riga and Riga – Vilnius routes, the trains are operated by the PESA 730 ML trains.
Onboard facilities include:
- First and second class (first and second-class tickets are sold for the Riga – Vilnius line, but no reserved seats are sold for the Valga – Riga line)
- Free WiFi (Starlink), computer tables with power outlets
- Catering (see the menu)
- Wheelchair and bike spaces, the ability to park a stroller
- WC (including changing tables for infants), accessible to passengers with mobility impairments
- Automatic climate control system
The Valga – Riga line is operated by Latvian passenger train operator Vivi, and the Riga – Vilnius line is operated by Lithuanian passenger train operator LTG Link.