Search

Please validate your ticket in the ticket machine on the train as you board. The ticket machines are at every door of the train. If the ticket machine is out of order you can have it validated by on-board staff.

On-board staff have the right to check every passenger`s ticket even if the ticket has already been validated in the ticket machine.

You must carry an ID confirming your eligibility for these discounts: 

• the local government discount with a personalised Public Transportation Smartcard (Ühiskaart);
• the discount for people aged up to and including 19;
• the discount for people with partial or no work ability;
• the discount for people aged 65 years and older.

Free Wi-Fi is available on all our trains. First class has a separate, faster Wi-Fi.

We are not offering any food or drink on-board but you’re welcome to bring snacks and beverages (except alcohol) with you. 

All carriages are fitted with air conditioning controlled automatically through an internal device, which is set to keep the temperature between 18-25 degrees Celsius depending on the outside temperature. At certain intervals the system blows cool air into the carriage through its AC vents. The train driver can regulate the temperature by up to two degrees Celsius. Please contact our on-board staff if the temperature feels uncomfortable.  

The passenger is allowed to carry on the train luggage the sum of the three dimensions (length, width, height) of which does not exceed 200 cm and the weight of which does not exceed 40 kg (excluding bicycles and skis).

If possible, luggage should be placed on the luggage rack.
There are no extra luggage room on the 1st class. 

All our trains are wheelchair accessible. Please board section C which has both regular seats and special spaces with safety belts for wheelchairs. The lavatory in section C is wheelchair accessible. 

It’s best to plan ahead if you want to travel with a wheelchair, so please write to us at [email protected] at before your journey and tell us your travel plans.

Replacement buses used during engineering works and travel disruptions are accessible to customers who are able to board the bus on their own. Wheelchairs have to be folded down to fit into luggage compartments. If you need to stay in your own wheelchair throughout your journey, please write to us at [email protected] at least 24h before your journey and tell us your travel plans. We will arrange a wheelchair accessible vehicle. If a replacement bus is used for an unexpected travel disruption and it is not possible for you to board, our on-board staff will make sure that you can continue your onward journey. We will reimburse the costs of all alternative transport arrangements. Please keep the receipts. 

Replacement buses used during engineering works and travel disruptions are accessible to customers who are able to board the bus on their own. Wheelchairs have to be folded down to fit into luggage compartments. If you need to stay in your own wheelchair throughout your journey, please write to us at [email protected] at least 3 working days before your journey and tell us your travel plans. We will arrange a wheelchair accessible vehicle. If a replacement bus is used for an unexpected travel disruption and it is not possible for you to board, our on-board staff will make sure that you can continue your onward journey. We will reimburse the costs of all alternative transport arrangements. Please keep the receipts.  

Traveling with a pet Passenger Transport Regulations, Section 6.4 

• You can only travel with a pet in carriage C. 

• Dogs that are not kept in a special transport cage or bag must have a muzzle on their head and the dog must be on a short leash. 

• Pets do not travel on our train in a seat or 1st class. 

A electric scooter/bicycle may be taken on the train, but you may not stand on it or ride it. The train does not move at a constant speed, which could put the person on the scooter at risk.
You may travel with a elektric scooter/bicycle in the train’s C-area; when folded, the scooter may also be carried elsewhere on the train.

Charging a scooter/bicycle on the train is not allowed.

Please validate your ticket in the ticket machine on the train as you board. The ticket machines are at every door of the train. If the ticket machine is out of order you can have it validated by on-board staff.

On-board staff have the right to check every passenger`s ticket even if the ticket has already been validated in the ticket machine.

You must carry an ID confirming your eligibility for these discounts:

• the local government discount with a personalised Public Transportation Smartcard (Ühiskaart);
• the discount for people aged up to and including 19;
• the discount for people with partial or no work ability;
• the discount for people aged 65 years and older.

Free Wi-Fi is available on all our trains. First class has a separate, faster Wi-Fi.

We are not offering any food or drink on-board but you’re welcome to bring snacks and beverages (except alcohol) with you.

All carriages are fitted with air conditioning controlled automatically through an internal device, which is set to keep the temperature between 18-25 degrees Celsius depending on the outside temperature. At certain intervals the system blows cool air into the carriage through its AC vents. The train driver can regulate the temperature by up to two degrees Celsius. Please contact our on-board staff if the temperature feels uncomfortable.  

The passenger is allowed to carry on the train luggage the sum of the three dimensions (length, width, height) of which does not exceed 200 cm and the weight of which does not exceed 40 kg (excluding bicycles and skis).

If possible, luggage should be placed on the luggage rack.
There are no extra luggage room on the 1st class. 

Travelling with a pet is only allowed in the train’s C area (car doors have a bike and wheelchair stickers, above the door is a pet sticker). You do not have to buy an additional ticket for your pet.
Pets are not allowed in first class.

There are places for strollers in the C area of the train, where there are also special safety belts for attaching strollers, and attendants can find a seat for themselves. There is also a changing table in the toilet in area C. Choosing the right door is especially important for those who exit at a stop with a short platform, as there is only exit through the C-area door of the train and, in the case of a coupled train, through the C-area of the first train in the direction of travel.

During railway repairs, the use of a replacement bus with a baby carriage is possible, provided that the baby carriage is placed in the luggage compartment (must be collapsible).
It is also possible to enter electric trains with a baby carriage from other doors if there is a baby carriage sticker above the train door - these trains have extended door areas where you can comfortably travel with a baby carriage.

Single tickets

You can claim a refund of single tickets purchased in advance but not yet used either via the ’Apply for a refund’ link above.

If you apply for a refund online you need to fill the text fields.

Season tickets

• To return a season ticket, a request for a refund must be submitted to: e-mail address: [email protected]
• The ticket fee will only be refunded if there are at least 60 minutes left until the ticket is valid.
• Only unused tickets can be returned. Once the ticket has been used, the season ticket will no longer be refunded
• The letter must also include the Elron travel card number where the season ticket is stored.

No admin fees are charged if you apply for the refund online and ask for the refund to be paid to your Elron Farecard. 

An admin fee of 1€ will apply and will be deducted from all refunds that are claimed by email. An admin fee of 1€ will apply and will be deducted from all refunds that are paid to a bank account in the European Union. 

The costs of refunding a ticket to a bank outside the European Union are covered by the applicant. Elron transfers to the recipient account the refund sum from which the transferring bank withholds its applicable fee. If the transfer fee exceeds the cost of the refunded ticket(s) no refund will be transferred to a bank account outside the EU. The applicant covers the applicable service fee(s) of the receiving bank.

The refund to your Farecard will be transferred immediately. The refund to your bank account will be transferred within five working days from the day we receive your application and all the required information.