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Buy your farecard from a customer service representative on board Elron trains or from the ticket offices at the Baltic and Tartu Stations.
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Single tickets
You can claim a refund of single tickets purchased in advance but not yet used either via the ’Apply for a refund’ link above.
If you apply for a refund online you need to fill the text fields.
Season tickets
Claims for a refund of a season ticket or an unused portion of the ticket should be emailed to klienditugi@elron.ee. Please enclose the Farecard number. Elron shall cancel the season ticket or its unused portion from the day following receipt of the claim, and return the balance.
You can load money to your Farecard online, or on the train with the help of on-board staff. The smallest amount that you can load to the Farecard is €1 online and €15 on the train, and in the latter case you can increase it in steps of 5€ (€15, €20, €25 and so on).
You can use the money on your Farecard to buy tickets online or on the train with a 10% discount. You need an Elron account to buy tickets online with the Farecard credit.
In order to load money to your Farecard online
- Click on “Load money” under the journey planner;
- Select 5 €, 10 €, 20 € or your own amount and click on “Confirm amount”;
- Enter your Elron Farecard number and click on “Add to cart”;
- Select your bank, review the terms and conditions, make your payment and click on “Return to Merchant”.
- If you wish you can print the top-up confirmation or send it to an e-mail address.
The Elron farecard is an electronic chip card onto which you can buy tickets, season tickets and load money and which you can use to buy tickets on Elron’s website and on the train.
The farecard costs EUR 2.50.
- 1 day, available online and from the ticket offices
- 24 hours (for the zoned area near Tallinn), available from on-board staff on trains
- 30 days, available online, from on-board staff and from the ticket offices
- 90 days, available online and from the ticket offices
- your own custom date range, available online and from the ticket offices
With a season ticket you get unlimited travel in the zone(s) or between the stations shown on your ticket. You can travel at any time of day on all trains (both commuter and long-distance) that stop in the zone or between the stations for which your ticket has been issued.
You can only buy season tickets for travel in standard class but you can buy an upgrade to First Class from on-board staff on the train.
Season tickets are only available with an Elron farecard where the ticket is loaded.
Buy your season ticket here.
You can load money to your farecard online, or on the train with the help of on-board staff. The smallest amount that you can load to the farecard is €1 online and €15 on the train, and in the latter case you can increase it in steps of 5€ (€15, €20, €25 and so on).
You can use the money on your farecard to buy tickets online or on the train with a 10% discount. You need an Elron account to buy tickets online with the farecard credit.
- 1 day, available online and from the ticket offices
- 24 hours (for the zoned area near Tallinn), available from on-board staff on trains
- 30 days, available online, from on-board staff and from the ticket offices
- 90 days, available online and from the ticket offices
- your own custom date range, available online and from the ticket offices
With a season ticket you get unlimited travel in the zone(s) or between the stations shown on your ticket. You can travel at any time of day on all trains (both commuter and long-distance) that stop in the zone or between the stations for which your ticket has been issued.
You can only buy season tickets for travel in standard class but you can buy an upgrade to First Class from on-board staff on the train.
Season tickets are only available with an Elron farecard where the ticket is loaded.
Buy your season ticket here.
Ticket refund
If you have not yet bought a ticket and the train is delayed by 30 minutes or more, you do not have to buy a ticket and can travel on the train for free.
If you purchased a single ticket on a train that is delayed by 30 minutes or more, you can ask on-board staff to give you a full refund by the same method that you used to pay for the ticket - reloading the money to your Elron Farecard, giving the refund in cash or cancelling your card payment.
Pre-purchased tickets and portions of season tickets are refunded on the basis of the passenger’s written application.
Compensation for a delayed or cancelled journey to passengers using season tickets is conditioned on a ticket validated on the train in question. Based on the total length of your ticket, we calculate the daily travel cost and the compensation which is
a. 0.5 daily cost for a season ticket of 1-5 days
b. 1 daily cost for a season ticket of more than 5 days.
- 1 day, available online and from the ticket offices
- 24 hours (for the zoned area near Tallinn), available from on-board staff on trains
- 30 days, available online, from on-board staff and from the ticket offices
With a season ticket you get unlimited travel in the zone(s) or between the stations shown on your ticket. You can travel at any time of day on all trains (both commuter and long-distance) that stop in the zone or between the stations for which your ticket has been issued.
You can only buy season tickets for travel in standard class but you can buy an upgrade to First Class from on-board staff on the train.
Season tickets are only available with an Elron farecard where the ticket is loaded.
Buy your season ticket here.
A family ticket allows a family of up to five people to sit together in a designated family area on longer train journeys. The family ticket includes tickets for 1–2 adults and 1–4 children (up to and including 19 years of age) and a reserved five-seat section on the train.
Family tickets can be purchased for direct journeys from the starting station to the final station on the following routes:
- Southwest: Tallinn–Viljandi, Tallinn-Rapla, Tallinn-Türi
- East: Tallinn-Narva, Tallinn-Rakvere
- South: Tallinn–Tartu, Tallinn-Valga, Tallinn-Koidula
Family areas are available in all Elron diesel trains (not in electric trains), as they are designed to make longer journeys more comfortable for families.
Each diesel train has two family areas, and it is not possible to choose a specific area (1st or 2nd family area) when purchasing the ticket. If both family areas are reserved, the choice is determined by the order in which passengers board the train. The family area is clearly marked on the train, and customer service staff can assist with finding the seats if needed.
The price of the family ticket is 2.5 times the full ticket price for the journey. Family tickets can only be purchased through the Elron website, as the number of family areas is limited and they must be reserved in advance for the journey.
On the train
Please validate your ticket in the ticket machine on the train as you board. The ticket machines are at every door of the train. If the ticket machine is out of order you can have it validated by on-board staff.
On-board staff have the right to check every passenger`s ticket even if the ticket has already been validated in the ticket machine.
You must carry an ID confirming your eligibility for these discounts:
- the local government discount with a personalised Public Transportation Smartcard (Ühiskaart);
- the discount for people aged up to and including 19;
- the discount for people with partial or no work ability;
- the discount for people aged 65 years and older.
Free Wi-Fi is available on all our trains. First class has a separate, faster Wi-Fi.
We are not offering any food or drink on-board but you’re welcome to bring snacks and beverages (except alcohol) with you.
All carriages are fitted with air conditioning controlled automatically through an internal device, which is set to keep the temperature between 18-25 degrees Celsius depending on the outside temperature. At certain intervals the system blows cool air into the carriage through its AC vents. The train driver can regulate the temperature by up to two degrees Celsius. Please contact our on-board staff if the temperature feels uncomfortable.
The passenger is allowed to carry on the train luggage the sum of the three dimensions (length, width, height) of which does not exceed 200 cm and the weight of which does not exceed 40 kg (excluding bicycles and skis).
If possible, luggage should be placed on the luggage rack.
There are no extra luggage room on the 1st class.
Travelling with a pet is only allowed in the train’s C area (car doors have a bike and wheelchair stickers, above the door is a pet sticker). You do not have to buy an additional ticket for your pet.
Pets are not allowed in first class.
There are places for strollers in the C area of the train, where there are also special safety belts for attaching strollers, and attendants can find a seat for themselves. There is also a changing table in the toilet in area C. Choosing the right door is especially important for those who exit at a stop with a short platform, as there is only exit through the C-area door of the train and, in the case of a coupled train, through the C-area of the first train in the direction of travel.
During railway repairs, the use of a replacement bus with a baby carriage is possible, provided that the baby carriage is placed in the luggage compartment (must be collapsible).
It is also possible to enter electric trains with a baby carriage from other doors if there is a baby carriage sticker above the train door - these trains have extended door areas where you can comfortably travel with a baby carriage.