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Single tickets

You can claim a refund of single tickets purchased in advance but not yet used either via the ’Apply for a refund’ linkabove.

If you apply for a refund online you need to fill the text fields.

Season tickets

Claims for a refund of a season ticket or an unused portion of the ticket should be emailed to klienditugi@elron.ee. Please enclose the Farecard number. Elron shall cancel the season ticket or its unused portion from the day following receipt of the claim, and return the balance.

You can load money to your farecard online, or on the train with the help of on-board staff. The smallest amount that you can load to the farecard is €1 online and €15 on the train, and in the latter case you can increase it in steps of 5€ (€15, €20, €25 and so on).

You can use the money on your farecard to buy tickets online or on the train with a 10% discount. You need an Elron account to buy tickets online with the farecard credit

• Tap the farecard on the reader.
• Choose the end station, or the zone of your end station when travelling in the zoned area near Tallinn. 
• Choose your ticket.  If you want to use the discount for registered residents with the Public Transportation Smartcard (Ühiskaart), press „Select“ next to “Ühiskaart discounted ticket” and tap your Smartcard. If you want to buy a regular ticket without the Public Transportation Smartcard, choose „Single ticket“ or „Discounted single ticket“.
• The ticket machine will display the price.
• Tap the farecard on the reader to confirm the transaction.
• You can only buy single tickets in standard class.

– Tap the farecard on the reader.

– Choose the end station, or the zone of your end station when travelling in the zoned area near Tallinn.

– Choose your ticket.  If you want to use the discount for registered residents with the Public Transportation Smartcard (Ühiskaart), press „Select“ next to “Ühiskaart discounted ticket” and tap your Smartcard. If you want to buy a regular ticket without the Public Transportation Smartcard, choose „Single ticket“ or „Discounted single ticket“.

– The ticket machine will display the price.

– Tap the farecard on the reader to confirm the transaction.

You can only buy single tickets in standard class and you get 10% off compared to buying them from on-board staff or from ticket offices.

Single tickets

You can claim a refund of single tickets purchased in advance but not yet used either via the ’Apply for a refund’ link above.

If you apply for a refund online you need to fill the text fields.

Season tickets

Claims for a refund of a season ticket or an unused portion of the ticket should be emailed to klienditugi@elron.ee. Please enclose the Farecard number. Elron shall cancel the season ticket or its unused portion from the day following receipt of the claim, and return the balance.

You can load money to your Farecard online, or on the train with the help of on-board staff. The smallest amount that you can load to the Farecard is €1 online and €15 on the train, and in the latter case you can increase it in steps of 5€ (€15, €20, €25 and so on).

You can use the money on your Farecard to buy tickets online or on the train with a 10% discount. You need an Elron account to buy tickets online with the Farecard credit.

In order to load money to your Farecard online

• Click on “Load money” under the journey planner;
• Select 5 €, 10 €, 20 € or your own amount and click on “Confirm amount”;
• Enter your Elron Farecard number and click on “Add to cart”;
• Select your bank, review the terms and conditions, make your payment and click on “Return to Merchant”.
• If you wish you can print the top-up confirmation or send it to an e-mail address.

A family ticket allows a family of up to five people to sit together in a designated family area on longer train journeys. The family ticket includes tickets for 1–2 adults and 1–4 children (up to and including 19 years of age) and a reserved five-seat section on the train.

Family tickets can be purchased for direct journeys from the starting station to the final station on the following routes:

• Southwest: Tallinn–Viljandi, Tallinn-Rapla, Tallinn-Türi
• East: Tallinn-Narva, Tallinn-Rakvere
• South: Tallinn–Tartu, Tallinn-Valga, Tallinn-Koidula

Family areas are available in all Elron diesel trains (not in electric trains), as they are designed to make longer journeys more comfortable for families.

Each diesel train has two family areas, and it is not possible to choose a specific area (1st or 2nd family area) when purchasing the ticket. If both family areas are reserved, the choice is determined by the order in which passengers board the train. The family area is clearly marked on the train, and customer service staff can assist with finding the seats if needed.

The price of the family ticket is 2.5 times the full ticket price for the journey. Family tickets can only be purchased through the Elron website, as the number of family areas is limited and they must be reserved in advance for the journey. 

If you have a registered residence and a personalised Public Transportation Smartcard (Ühiskaart) you can buy discounted train tickets for travel in the zoned area around Tallinn at www.pilet.ee. Tickets are available for 30 days and are loaded to the Smartcard. 

Discounted tickets for travel beyond the zoned area are available only on trains, either from the  ticket machine and payable with your Elron Farecard or from on-board staff, payable with your Elron Farecard, a bank card or in cash. 

You must present your Public Transportation Smartcard on the train.